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ArchiveNovember 2020

5 Year Anniversary Mac

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I have been at Automattic for over 5 years! I am truly blessed to have found both a company and a role that fit me so well. One of the many benefits of working at Automattic is the 4/5 year anniversary Mac. Typically we are able to refresh our hardware every 18 months. This time around a few of us opted for the new 13″ Macbook Pro with the new M1 chip. What makes this laptop special is that...

Customer Success

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Customer Success My favorite definition of Customer Success is very simple. Delivering value with a wonderful experience. If I were to imagine that I myself was in a Customer Success Manager role, I would see my function as making sure that post sale, our new customer stays our customer. I would be regularly taking their pulse to see if they are deriving value from our product and if they need...

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