shane.blog Just Some Things

CategoryCustomer Success

Customer Success

C

Customer Success My favorite definition of Customer Success is very simple. Delivering value with a wonderful experience. If I were to imagine that I myself was in a Customer Success Manager role, I would see my function as making sure that post sale, our new customer stays our customer. I would be regularly taking their pulse to see if they are deriving value from our product and if they need...

shane.blog Just Some Things